Clothing retailer charges customer Rs 12 for carrier bag, now asked to pay Rs 21,000 as compensation

A consumer court in the city of Vizag, Andhra Pradesh, ordered Central, a division of FLFL, a multi-brand clothing retailer, to pay Rs 21,000 as compensation to a customer for charging Rs 12 for a carry bag.

Visakhapatnam-I district Consumer Commission members Rahimunnisa Begum and presiding member Varri Krishna Murthy also demanded the retailer to return the charged Rs 12 to the plaintiff named Seepana Rama Rao, a lawyer and resident of Vizag city.

The retailer has to pay Rs 21,000

In its order, the commission partially upheld the consumer’s plea and ordered the retailer to pay Rs 21,000 for compensation for moral harassment and Rs 1,500 for legal costs, India time reported.

According to the plaintiff, he had purchased clothes worth Rs 628.96 from the retailer on July 14, 2019. The cashier placed the clothes in a carry bag and asked the plaintiff to pay Rs. 12 as the cost of the bag. transportation.

Retailer logo carried by bag

The complainant questioned and refused to pay for the carrier bag, but the cashier insisted on payment. The complainant paid and spoke to the store manager, who refused to provide the carrier bag for free. The complainant later noticed that the carrier bag had the retailer’s logo printed on both sides.

Although the complainant explained that it was illegal to load a carrier bag used for store advertising, the store manager yelled at him. The first addressed the consumer forum to ask the retailer to pay compensation for moral harassment.

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